XConnect considers protection of your privacy
to be of utmost importance and is committed to providing you with
a personalised service that meets your requirements in a way that
safeguards your privacy. This policy explains how we may collect
information about you and then use it in order to satisfy your particular
requirements. It also outlines some of the security measures that
we take in order to protect your privacy and gives certain assurances
on things that we will not do.
When we first obtain personal information from you, or when you
take a new service or product from us, we will give you the opportunity
to indicate if you do or do not (as applicable) wish to receive
information from us about other services or products. Normally this
is done by way of a tick boxes on an application form or contract.
You may revise the choice that you have made at any time by writing
to us to inform us of the change.
Some of the personal information we hold about you may be sensitive
personal data within the meaning of the Data Protection Act 1998
- for example, information about your health or ethnic origin. We
will not use sensitive personal data about you other than for the
specific purpose for which you provide it.
1. Collection of information
We may collect personal information about you from a number of sources,
• from you when you agree to take a service or product from
us, in which case this may include your contact details, date of
birth, payment method and possibly bank details;
• from you when you contact us with an enquiry or in response
to a communication from us, in which case this may tell us something
about your preferences
2. Use of information
2.1 Information you provide or we hold about you (whether or not
under our contract (or contracts) with you) may be used by us or
our agents to:
a) identify you when you contact us;
b) help identify accounts, services and products which you could
have from us from time to time (we may do this using an automatic
scoring system, which uses the information you have provided, any
information we hold about you and information from other agencies,
including credit-reference agencies);
c) help run, and contact you about the improved running of, any
accounts, services and products we have provided before, or provide
now or in the future;
d) carry out marketing analysis and customer profiling (including
with transactional information) and create statistical and testing
e) help to prevent and detect fraud or loss; and
f) contact you in any way (including mail, e-mail, phone, visit,
text or multimedia messages) about products and services offered
by us and selected partners. We will only contact you in this way
if you have previously shown your consent.
2.2 In some circumstances, we may do certain credit checks with
licensed credit reference agencies when you apply to take a service
or product. If this is applicable then it will be stated in our
terms and conditions of business.
3. Disclosure of information
We may disclose information we hold about you to third parties for
the purpose of providing services you have requested, as part of
the process of sale of one or more of our businesses, or where legitimately
requested for legal or regulatory purposes, as part of legal proceedings
or prospective legal proceedings. From time to time, these third
parties may be located outside the European Economic Area in countries,
which do not have the same standards of protection for personal
data as the UK.
You should also note that communications with you (including phone
conversations and emails) may be monitored and recorded by us for
quality assurance and compliance purposes.
5. Protection of information
We maintain strict security measures in order to protect personal
information. This includes following certain procedures, for example
to check your identity when you telephone us, encrypting data on
our websites and in order to ensure compliance with all applicable
6. The Internet
6.1 If you communicate with us via the internet then we may occasionally
use email to contact you about our services and products. When you
first provide personal information to our website we will normally
give you the opportunity to indicate whether you would prefer us
not to contact you in this way. However, you can always send us
an email at any time to change your preferences.
6.2 Please be aware that communications over the Internet, such
as emails/webmails, are not secure unless they have been encrypted.
Your communications may route through a number of countries before
being delivered - this is the nature of the World Wide Web/Internet.
We cannot accept responsibility for any unauthorised access or loss
of personal information that is beyond our control.
6.3 We may use "cookies" to monitor website user traffic
patterns and site usage. This helps us to understand how our customers
and potential customers use our websites so that we can develop
and improve the design, layout and functionality of the sites. A
cookie is a piece of information that is stored on your computer's
hard drive and which records your navigation of a website so that,
when you revisit that website, it can present tailored options to
you based upon the stored information about your last visit. You
can normally alter the settings of your browser to prevent acceptance
6.4 If you do not want us to deploy cookies in your browser, you
can set your browser to reject cookies or to notify you when a web
site tries to put a cookie on your computer. However, rejecting
cookies may affect your ability to use some of the products and/or
services at our Web site.
7. Turning off cookies in different browsers:
7.1 Internet Explorer 5.0
1. From your browser menu, select 'Tools'.
2. Then select 'Internet Options'. This will bring up the 'Internet
Options' Dialogue Box.
3. On the top of the dialogue box, select 'Security', then 'Custom
Level'. This will bring up the 'Security Settings' box.
4. Scroll down using the scroll bar on the right hand side of the
box, until you come to the section carrying the title 'allow cookies
to be stored on your computer'
5. Of the options available, select 'Disable', and then select the
'OK' button on the bottom of the menu box.
7.2 Internet Explorer 6.0
1. From your browser menu, select 'Tools', and then 'Internet Options'.
This will bring up the 'Internet Options' Dialogue Box.
2. On the top of the dialogue box, select 'Privacy'. This will bring
up the 'Privacy Settings' box.
3. On the Privacy tab, move the slider up for a higher level of
privacy or down for a lower level of privacy.
4. Move the slider to the top to block cookies from all web sites.
Following these instructions will stop your computer from accepting
cookies in future. You may reconfigure your computer to accept cookies
again by following these instructions, but by selecting 'Enable',
and the 'OK' button on the bottom of the menu box (Internet Explorer
5.0); or by selecting on 'Default' button (Internet Explorer 6.0).
7.3 Netscape 4.7
1. First, on your top menu, select 'Edit', and then 'Preferences'.
This will bring up the 'Preferences' menu box.
2. From the options on the left-hand side, select 'Advanced' which
will bring up another menu.
3. Halfway down, you will see a section on cookies, and if you wish
to turn cookies off, you should select 'Disable', and then the 'OK'
button on the bottom of the menu box.
You may reconfigure your computer to accept cookies again by following
these instructions, but by selecting 'Accept All Cookies', and then
selecting the 'OK' button on the bottom of the menu box.
7.4 Netscape 6.0
1. First, on your top menu, select 'Tasks', and then 'Privacy &
2. From here you have the option to 'block cookies from this site',
'unblock cookies from this site' or view and remove and prevent
cookies from being reaccepted from selected sites.
This website may contain links to other sites. Please be aware that
we are not responsible for the privacy practices of such other sites.
9. Transferring your data outside of
the European Economic Area (EEA)
Since XConnect operates globally, it may be necessary to transfer
your personal information to other offices or to companies who process
data on our behalf located in countries outside of the EEA. This
may happen where our servers or such companies are based outside
of the EEA or where you use our services and products while visiting
countries outside of the EEA. The data protection and other laws
of these countries may not be as comprehensive as those in the UK
or the EU - in these instances we will take steps to ensure an adequate
level of protection is given to your information.
10. Further information
If you would like any further information or have any comments on
We may amend this policy from time to time, in which case the amended
version will be published on our website.
316 Regents Park Road
London N3 2JX
This policy applies to personal information held about individuals.
It does not apply to information we hold about companies and other